News

Recent service improvements

We always want to hear from you with any ideas about things you think could be done better. This doesn’t have to be via our official feedback or suggestions forms either.

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Customer Service Excellence, annual assessment results

We are pleased to announce that Sapphire has been recommended to retain its Customer Services Excellence (CSE) following a reassessment in November.

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Ruin and Rebuild Exhibition

Some of our Bethany House residents attended the pop-up Ruin and Rebuild exhibition, part of the Being Human Festival 2017, on Saturday 25th November.

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Thank you Vocal Point

Thank you to the Vocal Point theatre company who came to Bethany House and Conway House in October and November to perform their two-man show ‘Mooring’.

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Working with Thames Water to save water

Between August and October 2017, we arranged for a team of Thames Water plumbers to carry out Smarter Business visits, to fit energy saving devices and fix any leaks, to our London based properties.

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Townsend House day trip to London

Our Townsend House residents decided to take advantage of their visit to London, for our Sapphire’s Got Talent event, with a trip to the National Gallery and some sightseeing afterwards.

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Sapphire's Got Talent - the scores are in!

Massive congratulations to Bee Ororo-Freestone, the winner of our Sapphire’s Got Talent competition. Bee won the day with a fantastic performance of her self-penned piece ‘Drink Song’ about drinking and redemption.

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Resident feedback at Townsend House helping to improve services

At a recent Townsend House residents' meeting there was some discussion on how to make the communal lounge a little cosier as well as ways to promote and encourage group exercise.

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